Your Vietnam eVisa photo was rejected—or your application is stuck because immigration flagged the upload. This is one of the most fixable visa problems if you act quickly: retake the portrait, resize correctly, and resubmit before your processing window expires.
We are a private visa assistance service—not the Government of Vietnam. Photo standards follow official eVisa rules. We help you format compliant files before submission.
Quick answer: rejected photo fixes
| Rejection cause | Fast fix |
|---|---|
| Patterned or coloured background | Plain white sheet behind you; stand ~1 m away |
| Face too small in frame | Crop tighter—full head and slight shoulders |
| Blurry or dark image | Daylight near a window; hold phone steady |
| Glasses glare | Retake without glasses or tilt to remove reflection |
| Beauty filter / heavy editing | Turn off all phone filters; use natural skin tone |
| Wrong file uploaded | Separate portrait from passport bio-page scan |
| File too large or wrong dimensions | Resize to portal pixels; JPEG ~85% quality |
For full specifications, see Vietnam eVisa photo requirements 2026.
Portrait photo vs passport scan (do not mix them up)
Most rejections come from uploading the wrong file type:
| Upload slot | Submit this |
|---|---|
| Portrait / personal photo | Recent studio-style headshot—not the photo printed inside your passport |
| Passport scan | Full colour bio page with MRZ lines, holograms, all four corners |
Swapping these files is an automatic fail on many portals.
Retake your portrait in five minutes
- Hang a white or off-white sheet on a wall
- Stand facing the camera at eye level—no selfie angle from below
- Use even daylight; avoid one-sided shadows
- No filters, hats (unless religious covering with full face visible), or sunglasses
- Export to the exact pixel size shown on the upload screen
- Compare your face to your passport photo—if you grew a beard or changed hair dramatically, immigration may flag a mismatch
Glasses and head coverings
- Prescription glasses: sometimes accepted if lenses are clear and glare-free; when in doubt, retake without
- Religious head coverings: permitted when the full face is visible from hairline to chin
Children and infants
Babies need their own compliant photo—parents cannot use a selfie with the child. See /faq/children-visa-vietnam for infant framing tips.
Fix your passport bio-page scan
- Lay passport flat on a dark surface
- Photograph straight-on—not at an angle
- All four corners visible; no fingers covering data
- MRZ lines (bottom two rows of chevrons) must be sharp and readable
- Use colour—not black-and-white filter
Blurry MRZ scans cause delays even when the portrait is perfect.
After rejection: resubmit vs new application
Immigration sent a resubmission link
- Fix the specific issue noted in the email
- Upload within the stated deadline—pending clocks may pause until you respond
- Keep the same reference number
Full rejection with no correction path
- Prepare new portrait and passport scan before paying again
- Double-check name and passport number against MRZ on /apply
- Select Urgent or Super Urgent if your flight is soon
Contact support before paying twice—see stuck processing guide.
Indian and high-volume applicants: extra photo tips
Indian passport holders face high application volume—photo quality scrutiny is strict. Common failures:
- Selfies with ceiling fans or furniture in background
- Passport scan cropped too tight on MRZ
- Name on form not matching passport romanization
See /check-requirement/india for nationality-specific guidance.
Prevention checklist before you pay
- Portrait background plain white/off-white
- Face occupies adequate frame—not tiny in corner
- JPEG under size cap at required pixels
- Passport scan separate file, MRZ readable
- No filters or sunglasses
- Name fields match passport MRZ
Related guides
Need a rush re-file?
If photo rejection cost you days and your flight is near, apply with rush service or contact support with corrected files ready to upload.
